Get In Touch & Frequently Asked Questions

Starting therapy with a clinician who fits your unique needs can feel overwhelming. We’re here to make that step as gentle and clear as possible.

Get In Touch

For general inquiries, insurance questions, or to request a consultation call, please use the form provided.

If you need to discuss private matters, please call our office directly at 253-540-5358, send us an email, or book a 15-min consult appointment.

NOTE: We do not provide after-hours or weekend emergency support. In a crisis, please call 988 or go to the nearest emergency room.

Locations & More
 

Contact Info:


Secure, HIPAA-compliant telehealth sessions conducted via our SimplePractice Client Portal; current clients login here.

Virtual Sessions:


Group Sessions hosted at Urban Grace

902 Market St., Tacoma, WA 98402

In-Person Sessions:


Monday - Fridays, 9 am - 6 pm PT

Business Hours:


Jupiter Pines Counseling
902 Market St., Tacoma, WA 98402

Mailing Address:


Tacoma, University Place, Federal Way, Puyallup, Olympia, & Gig Harbor, San Juan Islands, Anacortes, Mount Vernon, & Bellingham, Seattle, Snohomish, Edmonds, Redmond, Bellevue, & Renton, Pierce County, King County, Yakima County, Thurston County, Walla Walla County, & Franklin County

Serving Washington State:

Frequently Asked Questions

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Frequently Asked Questions *

  • You can book instantly 24/7 via our secure client portal. Click Book Now to view real-time availability for a 15-Min Consult, select your time, and complete intake forms securely.

  • Your intake focuses on building trust and assessing safety. We will review confidentiality (HIPAA), discuss your history and goals, and—crucially—discuss the concept of a "Goodbye Session" to plan for your future success and independence. If we aren't a good fit, I will provide referrals immediately.

  • Currently, Emily Ann Peterson is pre-licensed to provide mental health counseling services exclusively in Washington State. Jupiter Pines Counseling is actively pursuing expansion to additional states; join our waitlistto be notified of new openings.

  • Our standard fee is $195 per session. We offer a limited number of sliding-scale appointments and slots through OpenPath Collective (30–$70) based on income verification. More information on our prices and financial policies are here.

  • We require 24 hours' notice for cancellations. While we send email/text reminders as a courtesy, it remains the client's responsibility to manage their schedule and ensure appointments do not conflict with other commitments. Emergency exceptions are reviewed on a case-by-case basis.

  • We offer a flexible hybrid model. Virtual sessions use a secure, HIPAA-compliant video platform for clients anywhere in Washington. In-person group sessions are available at our location in Tacoma, WA. You can switch between modalities as needed.

  • Therapy/Counseling treats mental health disorders and heals past trauma (clinical focus). Coaching focuses on future goals and performance optimization. Jupiter Pines Counseling provides clinical mental health counseling and psychotherapy for those seeking healing from conditions like anxiety, depression, or trauma. If you are looking purely for career coaching without additional clinical needs (e.g., depression or anxiety), a certified life coach may be a better fit.

  • Emily Ann Peterson is a pre-licensed LMHCA with an MS in Clinical Mental Health Counseling and an MBA. She holds certifications as a Trauma Support Specialist, Life Coach (CTRLC), and Certified Scrum Master. Her background includes work with the FBI's InfraGard Alliance, WPATH membership, and specialized training in Religious Trauma and Cybersecurity safety.

  • I practice an integrative approach, blending techniques to fit your unique needs. Core modalities include Acceptance & Commitment Therapy (ACT), Cognitive Behavioral Therapy (CBT), Dialectic Behavior Therapy (DBT)-informed skills, and Motivational Interviewing (MI). For trauma, I utilize Polyvagal-Informed Therapy and Written Exposure Therapy. I also incorporate Narrative, Relational-Cultural, and Feminist Therapies to address identity and meaning. The specific blend is tailored during our first session.

  • Jupiter Pines Counseling provides therapy for teens (ages 13+), couples, and select families. We are not currently suited for children under 13. Pacific Pines Counseling specializes in working with:

    • LGBTQIA+, BIPOC, and Neurodivergent individuals (ADHD, Autism).

    • Veterans, First Responders, healthcare workers, and entrepreneurs.

    • Survivors of religious trauma or high-control systems/relationships.

    • Those in Kink/Polyamorous relationships and creatives/artists.

  • We use a multi-layered security approach. Our electronic health record system (EHR) and phone (iPlum) and email (Google Workspace with BAA) are HIPAA-compliant. Crucially, we explicitly disable AI-training features on all third-party systems to ensure that your data is never used to train public models. Additionally, we use an LLM on a private server for all internal data, ensuring our company information is never shared with third parties. More about our privacy policy is here.

  • If you are in immediate danger, call 911 or go to the nearest emergency room (e.g., MultiCare St. Joseph Medical Center Psychiatric Emergency Services). You can also call/text 988 for 24/7 support. Our practice does not provide 24-hour crisis services; please use these resources first, then contact us for follow-up care once it is safe to do so. Our complete list of crisis resources is available here.

  • Yes, we can provide letters for accommodations or leave (e.g., FMLA) only to current clients. However, this is based on clinical necessity; we only issue documentation if your diagnosis and treatment plan support the request. You must sign a Release of Information (ROI) form before any details are shared.